Orders
Can I cancel or modify my order?
Cancellations and modifications will no longer be allowed once your order has been placed.
How do I check my order status?
You will receive an order number and a confirmation email after your order has been placed. Please allow 1-3 business days for processing and 3-5 business days for shipment.
I received an incorrect/ faulty item. What should I do?
In the case that you received a defective or faulty item, there’s no need to panic. We’ll exchange it free of charge as long as the product has not been worn or damaged.
I have a missing item on my order. What should I do?
Please send an email with your order number to order@pinkgoddessextensions.com
Shipping and Delivery
What shipping options do you offer?
We offer Express delivery (2-day), and standard delivery options.
What shipping carrier do you use?
We use USPS and FedEx.
How do I track my package after it has been shipped?
After your order is placed, you will receive an order number and a confirmation email. Processing takes 1-3 business days, and shipping takes 3-5 business days.
How long should I wait for my order?
Our delivery time is at least 3-5 business days, and our processing time is 1-3 business days.
Returns
Which products are final sales?
less otherwise stated, all of the items in our store are final sales.
Our Products
How can I compare extensions methods to find what’s right for me?
Consult with your hairstylist after viewing our product page. Hair can be stitched in or wigged.
How long will the quality of my hair extension last?
Given its durability, tangle-free nature, low shedding, and the ability to withstand many installation methods, your extensions will endure for a very long time indeed!
Care and Maintenance
How do I protect my hair at night?
You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair, making it difficult to maintain the desired style. You shouldn't have any problems if you make sure your hair is completely dry before going to bed. Rolling your hair in rods at night will keep your curls in place and reduce the amount of heat you use on your hair on a regular basis.
Can I swim with my extensions?
You may go swimming in pools and hot tubs. We recommend braiding your hair or pulling it up into a ponytail before swimming to keep your hair from tangling. It is best to wash your hair right after swimming and add a spray in conditioner.
Can I tone or bleach my hair extensions?
Yes. Our hair extensions are susceptible to damage from high temperatures and hair dye.
How do I wash my hair extensions?
We only suggest shampooing your extensions if the hair cuticles have an excessive amount of product build-up causing the hair to be weighed down. Regularly, shampooing can dry out the hair and strip it of its natural moisture. Be sure to use only sulfate-free shampoo when cleansing and always follow it with a moisture conditioner.
How should I store my hair extensions?
To keep your extensions in good condition, store them in a bag, preferably satin, and keep them away from moisture and humidity.
How do I keep my extensions tangle-free?
For curly extensions
Step 1: Brush out all waves/curls using a wide-tooth comb or Denman brush.
Step 2: Generously, apply water using a spray bottle until hair is completely saturated.
Step 3: Apply a generous amount of mousse of your choice
Step 4: Allow hair to fully air dry before touching and manipulating curls.